SHIPPING
We offer fast 2 day express delivery via DHL Express to most European destinations. The cost is 8,90€ for orders below 100€ and free for orders above 100€. We ship your order within 1 business day and its delivered within 2 business days. For certain locations, such as islands an additional 1-2 days may be required. The above timmings are not valid in case of national holidays, emergencies, or any other situation force majeure that could impact the time of delivery. Shipping to the European Union is free of charge for orders over 100€. For orders under 100€ there is a shipping charge of 7,90€.
SHIPMENTS/ ORDERS with BOX NOW
Instructions Step by Step:
Step 1: Select BOX NOW as the delivery method at checkout.
Step 2: On the map that will appear, select the BOX NOW Locker that serves you.
Step 3: Once the order is complete and the parcel is delivered to a locker, you will receive a message with the PIN – code you can use to open your BOX NOW locker.
Step 4: Once you are in front of your BOX NOW box, enter the code and your package is waiting for you to pick it up!
And some additional information about BOX NOW:
- If you place an order by 13:00pm from Monday to Friday, then your parcel will have time to be placed at the Locker Box Now you have chosen, on the same day for within Attica until 00:30 and the next day for outside Attica.
- If you place an order after 13:00pm from Monday to Friday, then your parcel will be placed in the Locker Box Now you have chosen, the next day for within Attica and the day after for outside Attica.
- If you place an order by 13:00pm on Friday or on the weekend, then your parcel will be placed in the Locker Box Now you have chosen, on Monday by 00:30 for within Attica and on Tuesday for outside Attica.
- If you do not have 72 hours to pick up your parcel from your chosen Locker Box Now, then you can get an extension of 24 more hours via the following link https://track.boxnow.gr/ or by calling the call centre 2111005301.
- If the parcel is not for you but is intended as a gift for a loved one, then you can do it directly and economically at the following link https://p2p.boxnow.gr
- If you still want to track your parcel . You can do this via the website https://track.boxnow.gr/
RETURNS
Returns are free and can be done up to 14 calendar days from the date or delivery. Shipping costs are also free for their return to Luna Splendida. The products must be returned in their entirety, excluding the possibility of returning only certain parts or components of these products (even in the case of sets); - the Returned Products must not have been used, worn (except for the same ways allowed in a fitting room in a point of sale), washed, dirtied or damaged and must not show signs of use; Returned Products must be returned packaged exactly as they were shipped, complete with all tags and labels. For example, products must be returned in their packaging, complete with cardboard and so on; If you have lost the return label, please arrange with your local DHL customer service in order for the driver to have a label ready for you. Do not forget to have your package ready before the DHL driver arrives. We will only accept pacjkages returned by DHL courier. If you received your order via BOX NOW and wish to return the product to our e-shop, the process is easy! Write the 10-digit voucher number – which was on your original parcel – on the return parcel. If you haven't kept the voucher, you can find the 10-digit number in the SMS/Viber message you received from BOX NOW. Take the return parcel to the locker that suits you, enter the 10-digit number on the pinpad and press OK. Place the parcel in the locker and close the door.
RETURNS
In order for your return to be completed successfully, the product must be in its original condition, as judged by our quality control. Along with the product(s) you must include the proof of purchase and the completed return form, as well as stating whether you would like a refund or credit. In case you wish for a refund, we will refund the full amount on the credit/debit card that was used as payment method. The full amount will be credited to your card In case you choose credit, the value of the returned product (plus any shippinmg costs) will be credited to your account in our e-shop, so that you can use it in your next purchases. You will receive a coupon for the full amount on your email. Returns are accepted only if returned by DHL using our prepaid return label found in your box. Products returned with other shipping companies will not be accepted. Please note: Swimwear can only be returned if the protective hygiene plastic has not been removed.
If you received your order via BOX NOW and wish to return the product to our e-shop, the process is easy!
- Write the 10-digit voucher number – which was on your original parcel – on the return parcel.
- If you haven’t kept the voucher, you can find the 10-digit number in the SMS/Viber message you received from BOX NOW
- Take the return parcel to the locker that suits you, enter the 10-digit number on the pinpad and press OK.
- Place the parcel in the locker and close the door.
PAYMENT METHODS
Pay on delivery
We do not currently offer pay on delivery payment option in any country except Greece.
Payment with credit / debit card.
You can use any Visa, Mastercard, Maestro, American Express or Diners card. All credit/debit card payments are processed through the payment platform of "Stripe", one of the largest and safest online payments service providers in the world. We use TLS 1.2 encryption with AES-256 encryption protocol. Encryption is a way to secure the information until it reaches its reciever, who will be able to decrypt it with the use of the appropriate security key. Basically we use high safety standards so that your information remain private. You have the option to save your card for future purchases. If you choose to save your card, your data is securely saved on Stripe's server, not on Luna Splendida. That way we are making sure that your card information is safe.
Payment via PayPal / Apple Pay / Google Pay.
Payment with PayPal / Apple Pay / Google Pay is subject to the strict transaction terms imposed by PayPal.
Payment by Klarna (up to 3 interest-free instalments).
Klarna is a payment method that combines the convenience of a credit card (interest-free instalments) without fees and interest rates. With Klarna you save both time and money and you can make your purchases, paying in 3 instalments without interest. This makes shopping easier, especially for high value products etc. But this is not limiting, as payment via Klarna is available for purchases from €35 to €1,000. It's very simple: You start your search on Luna's site, find the product(s) you're interested in, put them in your "cart" and at the bottom of the checkout you can see if Klarna is supported for your payment. You pay the first of 3 installments and in 30 days the next one. The first time you use Klarna, you will be asked to complete the registration process.
Payment with IRIS.
Payment with IRIS is completed through the secure environment of Viva Payments.
Please read carefully the Terms and Conditions as well as our Privacy Policy.
SHIPPING
Shipments to all of Italy are charged 7.90€ for orders under 100€ and are free for orders over 100€. Shipping takes place within one business day, while delivery is within 5 business days for mainland Italy and within 6 business days for island Italy. The above deadlines do not apply in any case of force majeure that may affect transport and delivery times.
RETURNS
For your return to be successfully completed, the product must be in its original condition, as determined by our quality control. Along with the product(s), you must include the completed return form. Returns can only be made with DHL using the return label you will find inside your package. If you have lost the return label, please contact [email protected]. Shipping costs of 7.90€ are non-refundable and will be deducted from the refunded amount. For hygiene reasons, returns are NOT accepted for briefs, so please carefully choose the correct size you desire based on what you usually wear, consulting the size guide. Swimwear returns are only accepted if the protective hygiene seal has not been removed.
PAYMENT METHODS
Payment with credit / debit card.
You can use any Visa, Mastercard, Maestro, American Express or Diners card. All credit/debit card payments are processed through the payment platform of "Stripe", one of the largest and safest online payments service providers in the world. We use TLS 1.2 encryption with AES-256 encryption protocol. Encryption is a way to secure the information until it reaches its reciever, who will be able to decrypt it with the use of the appropriate security key. Basically we use high safety standards so that your information remain private. You have the option to save your card for future purchases. If you choose to save your card, your data is securely saved on Stripe's server, not on Luna Splendida. That way we are making sure that your card information is safe.
Payment via PayPal / Apple Pay / Google Pay.
Payment with PayPal / Apple Pay / Google Pay is subject to the strict transaction terms imposed by PayPal.
Payment by Klarna (up to 3 interest-free instalments).
Klarna is a payment method that combines the convenience of a credit card (interest-free instalments) without fees and interest rates. With Klarna you save both time and money and you can make your purchases, paying in 3 instalments without interest. This makes shopping easier, especially for high value products etc. But this is not limiting, as payment via Klarna is available for purchases from €35 to €1,000. It's very simple: You start your search on Luna's site, find the product(s) you're interested in, put them in your "cart" and at the bottom of the checkout you can see if Klarna is supported for your payment. You pay the first of 3 installments and in 30 days the next one. The first time you use Klarna, you will be asked to complete the registration process.
Please read carefully the Terms and Conditions as well as our Privacy Policy.
SHIPPING
Shipments to the European Union are charged 7.90€ for orders under 100€ and are free for orders over 100€. Shipping takes place within one business day, while delivery is within 6 business days. The above deadlines do not apply in any case of force majeure that may affect transport and delivery times.
RETURNS
For your return to be successfully completed, the product must be in its original condition, as determined by our quality control. Along with the product(s), you must include the completed return form. Returns can only be made with DHL using the return label you will find inside your package. If you have lost the return label, please contact [email protected]. Shipping costs of 7.90€ are non-refundable and will be deducted from the refunded amount. For hygiene reasons, returns are NOT accepted for briefs, so please carefully choose the correct size you desire based on what you usually wear, consulting the size guide. Swimwear returns are only accepted if the protective hygiene seal has not been removed.
PAYMENT METHODS
Payment with credit / debit card.
You can use any Visa, Mastercard, Maestro, American Express or Diners card. All credit/debit card payments are processed through the payment platform of "Stripe", one of the largest and safest online payments service providers in the world. We use TLS 1.2 encryption with AES-256 encryption protocol. Encryption is a way to secure the information until it reaches its reciever, who will be able to decrypt it with the use of the appropriate security key. Basically we use high safety standards so that your information remain private. You have the option to save your card for future purchases. If you choose to save your card, your data is securely saved on Stripe's server, not on Luna Splendida. That way we are making sure that your card information is safe.
Payment via PayPal / Apple Pay / Google Pay.
Payment with PayPal / Apple Pay / Google Pay is subject to the strict transaction terms imposed by PayPal.
Payment by Klarna (up to 3 interest-free instalments).
Klarna is a payment method that combines the convenience of a credit card (interest-free instalments) without fees and interest rates. With Klarna you save both time and money and you can make your purchases, paying in 3 instalments without interest. This makes shopping easier, especially for high value products etc. But this is not limiting, as payment via Klarna is available for purchases from €35 to €1,000. It's very simple: You start your search on Luna's site, find the product(s) you're interested in, put them in your "cart" and at the bottom of the checkout you can see if Klarna is supported for your payment. You pay the first of 3 installments and in 30 days the next one. The first time you use Klarna, you will be asked to complete the registration process.
Please read carefully the Terms and Conditions as well as our Privacy Policy.
