The website is the business to business “Website” and the “Online Store” created for the exhibition and distribution of products (underwear, clothing, and accessories) via the Internet, which belongs to the Greek Underwear Trading Private Company under the name “Sun Princess IKE”, which is located at 4 Salaminos Street, 14123, Lykovrysi (Tax Identification Number: 800835773 / Tax Office of Maroussi) (hereinafter “Luna Splendida” or “Company”).

These Terms of Use determine the terms and conditions that you need to take into consideration before browsing our Website and our online store and govern the sales contract that is created between us with the purchase of products from our online store. Before entering our online store, we invite you to consult these terms and make sure that you agree with them. In case you disagree with any of these Terms of Use, you must not take any action on either our Website or our online store, including your plain browsing. However, any action you take in our online store, such as browsing it, subscribing to our Company newsletter, or purchasing our products, is considered an unconditional acceptance of these Terms of Use., reserves the right to modify or renew unilaterally these Terms of Use at its sole discretion and/or when the modification is required by law, possibly without your prior notice, but always in the context of transactions ethics and limits set by law. is obliged to inform you of any modifications as well as of any changes, through the Website. Any modifications made will be effective from the date they are posted on this Website. It is clarified that any change of these Terms of Use does not cover orders that you have already placed in our online store before this modification is forced in accordance with the above. The use of after the above-mentioned modification is considered as acceptance of the Terms of Use, as they were modified. The use of this Website by you and any of your transactions in our online store is at your sole responsibility.

Website/Online Store Services


The information provided by this Website is complete, true, valid, and up-to-date, whether it concerns our identity or the products/services provided by our online store. The above warranties are subject to any technical or typographical errors which may not be foreseen or which have occurred unintentionally or due to interruptions of this website or due to force majeure. has received all the necessary technical and other means in order to sync (every 3 minutes) the available quantity and sizes of our products. In rare cases where any of our products or sizes are temporarily unavailable, you have the option to add it to the "wishlist", which is indicated by the heart icon on every product page, through which the Company will try to provide them as soon as possible so that you can buy them.


Your registration as a Member at is desirable but not necessary in order to make a purchase from our Online Store. The registration process is quick and simple: One can register from the special field on the home page of the website, on a large screen at the top right where the human symbol is visible or on smaller screens from the menu that says CONNECT or after entering a product in the cart and choose to continue to checkout, the system will guide you to save your details for your better service. By entering your requested personal information (first and last name, address, zip code of current principal residence, telephone, valid email address) and accepting these Terms of Use and Transactions, you become a Member of and we open your own Member Account. Registration and participation as a member is free, personal, non-transferable and non-assignable. You are responsible for the information you provide us and relies solely on your statements regarding your personal information. Your personal information that you provide us when you register as a Member, our Company processes them exclusively for the purpose
(a) the creation of your Account on through which you can monitor the progress of your order, the history of your transactions on, etc.,
(b) our communication with you regarding the transactions between us (eg to ensure the possibility of communication with you, for the completion, dispatch and delivery of your order, for payment and our secure financial transaction) and
(c) to send you, to the information you provided us with informational, advertising and promotional material regarding our Company's products and services. Regarding the collection and processing of your personal data, the terms and provisions of the Personal Data Protection Policy of apply.

Your Account
The information entered during your registration as a Member must be complete, true and up-to-date. In case of registration of a legal entity as a Member, the name of the contact person as well as the full name of the legal entity must be mentioned. In case of information change, the Member is obliged to immediately inform of his new information so that it is always complete and true. By registering in accordance with the above, you give your consent to the collection and processing of your data based on these Terms of Use and Transactions and the Privacy Policy of, which Terms and Policies you declare to have read, fully and unconditionally understand and accept. You have the possibility at any time to withdraw your consent to the collection and processing of your personal data that you have granted us in accordance with the above, by deleting a member by sending a relevant email to the address You have the possibility, at any time, to access your data, or you can also at any time request the immediate deletion or correction of your data, their temporary non-use by, their blocking or non-transmission, following the same as above process of sending email to us. In any case, your information is kept by our Company only for as long as you are a registered Member of Your personal data is not communicated to any third party and is managed exclusively by our company. All your personal information, which is collected through the special electronic form of, is absolutely necessary for the performance of the above services and your registration indicates your full consent.


Your registration to our Company's newsletter is done at your own discretion and is not a mandatory procedure for making a purchase from our Online Store or for the provision of our other services, including your simple browsing of our Website. Your registration for our Company's newsletter service is completed by entering your email address in the corresponding field on our page. By completing your registration, you give us your express consent for our Company to send you informational and promotional material about its products and services, as well as related advertising messages. For the protection of your personal data, you can find information on the Privacy Policy page. is not responsible if the newsletters are not delivered to their destination, although it makes every effort with ISP's (Internet Service providers) for their delivery. Newsletters may end up in the spam folder, so please check regularly that they are not stored there. In the event that you wish to no longer receive informative newsletters or wish to be completely unsubscribed from the newsletter system, you can use the corresponding link at the bottom of each newsletter or inform us by email at Το χρησιμοποιεί πάροχο (3rd party company) για την αναγνώριση (tracking) των παραληπτών των newsletters, ο οποίος λαμβάνει ως στοιχεία μόνο όνομα, επώνυμο, email και στοιχεία παραγγελίας. It does not hand over information about your home address, phone number or other personal data to third parties.


Completion – Order Confirmation
Use the UNDERWEAR, HOMEWEAR, SWIMWEAR, BEACHWEAR categories found in the main MENU of our page, navigate through them and find what you are looking for.
If you are not sure that the size of the garment you have chosen is suitable for you, visit the page specially designed for you "FIND YOUR BRA SIZE" to see how you can be measured easily and quickly so that you can find the right size for you . Otherwise you can always contact us at +30210 285 0790 or by email at and we can give you more details about the "fitting" of the specific product. Check the products in the shopping cart by clicking on the "SHOPPING CART" link located in the upper right part of the website (bag icon). You can use the button "DELETE FROM CART" symbol (X), to remove products from your cart before completing your order.

Click the "CHECKOUT" button to complete your purchase. To be able to complete your first order you can either as a guest or as a member. During the completion of your order the system will automatically guide you through the very simple and fast registration process or if you wish to make your purchase as a guest we will need the same information with the only difference that in this case your information will not stored for future use. Before completing your order you must choose a payment method. You can pay in one of the ways listed below in Section 4.
The prices listed on our products include VAT. and are considered final. The shipping costs within Greece are completely free for all orders, for EU the shipping costs for orders below 100€ are 8,90€ while for orders above 100€ they are free of charge.
By submitting your order in accordance with the above, the system will automatically send you a message to the email account you have registered with us when registering as a Member or as a guest, which will notify you that we have received the order , will list the products you have ordered and all the terms of the order. From this point on, you do not need to do anything else until you receive your products.
When the order is delivered to the partner courier company, you will receive a new message – email which will state the waybill/shipment number. With this number you can track the progress of your order until it reaches the delivery location you have indicated in your order.

Track Order
If you are a registered user, you can see the "Status" of your order at any time by going to the "MY ACCOUNT" link. If your order has been delivered to the courier, you can find out where your parcel is by means of the waybill number, which is posted on the "MY ACCOUNT" page in the "Orders" area. If you have completed your order as a guest, you should refer to the confirmation email of the delivery of the order to the courier, where it states the shipment number and then search for your package on the respective courier's website.

Cancellation / Modification of Order
The order can be canceled in the following cases:

Before completing the order:
Before placing your order in accordance with the above, you have the possibility technically to "return to the cart" and remove the quantities of products from your cart that you do not wish to order by pressing the "remove" button.

After completing the order but before receiving the products:
If the online order has been completed but the product has not yet been shipped, you can cancel your order by sending an email to

After receiving the product:
(a) Your refusal to accept your products upon delivery by the courier shall constitute withdrawal. In any case, we inform you that in case of withdrawal at the time of receipt in accordance with the above, records the event in a special file. In the first refusal of receipt and after the customer has made a second order, an email will follow from the Customer Service department, to confirm that the customer really wants the order he has placed. In the event that he refuses to receive his order a second time, then he will not be able to place an order for the 3rd time. (b) Upon receipt of the product,
the order is canceled by exercising the Right of Withdrawal as set out in Section 5 below.
(c) In addition your order is canceled after receipt of the products or for replacement purposes in accordance with the provisions of section 6 below.
(d) Finally, after its receipt, your order is canceled in accordance with the provisions of section 6i in the event that you receive a defective product, the wrong product or never receive it due to loss.


Method and time of delivery
, Dates and times of delivery: The days of delivery of our products are from Monday to Friday from 7.00 am to 16.00 (CET). For Greece we use Speedex and ELTA Courier. FOr the rest of EU we use DHL.

Product delivery time: Without contradiction to what is expressly stated in these Terms of Use and Transactions, if your order is completed by 10:30 pm from Monday to Friday, the products are delivered to Greece and EU within three (3) working days. In case your order is completed by submitting it to us after 10:30, the delivery time increases by one working day, according to the above. The above deadlines do not apply during periods of extreme weather or strikes and in any case of force majeure, which may affect transport and delivery times.

Delivery Delay
Our Company makes every effort for the timely and appropriate delivery of your products, however we reserve the right that the delivery of your product(s) may be delayed in the event of a force majeure event such as indicative extreme weather events, strikes , or any other event outside our sphere of influence and control which may affect the transport and delivery of your order. In the above case, we will contact you to inform you of a possible delay in the delivery time of the product you have ordered. In the event that the increased delivery time does not satisfy you, you have the right to cancel the order in part or in its entirety and to refund any money you have paid. In case of delay, you can contact our Company at +30 210 285 0790 or at, where you can declare your withdrawal of the whole order or part of it.

Shipments within Greece do not incur shipping costs, they are FREE. Shipments within the EU cost 8,90€ for orders below 100€ and free for orders above 100€. The courier company we work with is ELTA Courier and Speedex for Greece, and DHL for EU.


Pay on delivery

Pay on delivery is available only to Greece. When the courier company employee comes to your place to deliver your products, you pay the value of your order in cash or card.

Payment with credit / debit card.

By using Visa, Mastercard, Maestro, American Express and Diners credit, debit and prepaid cards. All payments made using a card are processed through the electronic payment platform “Stripe” and uses TLS 1.2 encryption with a 256-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way to secure the information until it reaches its reciever, who will be able to decrypt it with the use of the appropriate security key. Basically we use high safety standards so that your information remain private.

Payment with PayPal.

Payments with PayPal are processed through the safe payment terms imposed by the company. Luna Splendida is committed to secure online commercial transactions and the integrity of the data it collects about users of the website. It has adopted procedures that protect the personal data that users provide to its website (encrypting all personal information, name and address, so that they cannot be read or changed during their transfer over the Internet) or provide it by any other means (e.g. by telephone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that this information is accurate and used correctly. Users' connection to the website is secure because it uses SSL (Secure Socket Layer) technology with AES-2048 bit encryption. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security control between the data and the Server is based on the unique key code, ensuring the integrity of the communication. The SSL (Secure Sockets Layer) protocol is today the global standard on the Internet for certifying websites to web users and for encrypting data between web users and web servers. The browsers Google Chrome, Mozilla Firefox, Internet Explorer, Opera, Safari support the SSL protocol and it is recommended to use them to connect to the Luna Splendida website.


Conditions for exercising the right
You have a period of fifteen (15) days to return the purchase you may have made through our online store, without stating the reasons or providing us with any explanation (unnecessary withdrawal). The right of withdrawal is exercised when you want to return the product you bought from our online store, and get your money back.

The above period of fifteen (15) calendar days for the exercise of the right of withdrawal of article 5.1, starts from the day after the day that you or a person you may indicate to us as responsible for receiving your products (other than the courier) take physical possession of the purchased goods. In the event that you have ordered more than one product in one order and which are delivered separately, the deadline for exercising the right of withdrawal in accordance with the above begins from the day after the day on which you or a person you may indicate to us as responsible for receiving the products you (other than the carrier) obtain physical possession of the last good.

In order to exercise the right of withdrawal in Article 5.1 above, you must, before the expiry of the deadline for exercising it in accordance with the above, inform us of any decision to withdraw from the Sales Contract we have concluded, with a clear statement from you (e.g. a letter ) which you will send by email to the contact email of ( The use of the form attached with your order is not mandatory. In case of exercising the right of withdrawal in accordance with the above, you must return to us (at the address of SUN PRINCESS IKE stated herein) the product from which you are withdrawing from the purchase immediately. Unless we have agreed to receive it from you in in the event of withdrawal, without undue delay and in any event within fifteen (15) calendar days from the day on which we received notice of your decision to withdraw from the Contract in accordance with the provisions herein.

Obligations of the consumer during withdrawal
In order to comply with the withdrawal period you must send us your declaration of exercise of your right of withdrawal before the expiry of the withdrawal period in accordance with the provisions herein. The declaration of exercise is done by either directly communicating with us or by using the return label included in your package. It is expressly agreed that your notification of the exercise of the right of withdrawal is deemed to have reached us on the next business day after sending us the Notice of Withdrawal (email/call/use of return label) in accordance with the provisions herein.

In case of exercising the right of withdrawal in accordance with the above, you must return to us (at the address of SUN PRINCESS IKE stated herein) the product from which you are withdrawing from the purchase immediately – unless we have agreed to receive it from you in in the event of withdrawal, without undue delay and in any event within fifteen (15) calendar days from the day on which we received notice of your decision to withdraw from the Contract in accordance with the provisions herein. The deadline is considered to have been met if you send back the goods before the end of the 15 day period.

The returns for EU are free of charge by using the return label included in your package or by calling the courier directly to schedule a pickup appointment.

  1. You can choose a full refund of your money.
  2. You can choose a store credit.
  3. If you want to change the size you must proceed with the return of your previous order and make a new one with the different size.

The products must always be returned by the means described in this page, specifically for Greece, returns are handled by ELTA Courier and in the rest of EU by DHL. Otherwise, you bear the cost of returning the products. So please be careful to follow the process of returns in accordance to the terms as described here and in the returns form.

Luna Splendida’s obligations
If you withdraw from any of your purchases as set forth herein, we will refund all money received from you, excluding any additional costs due to your choice to use other delivery methods than the delivery method we offer subject to of those expressly defined below. The refund will be made immediately, without culpable delay and in any case no later than within ten (10) days from the date receives the products you returned in accordance with the above and subject to the provisions of the article 5.5. The return of the money will be processed by the means used to pay for your order. If you used your debit/credit card, then we will refund the money to your card. If you used PayPal then we will credit the full amount via PayPal. The customer is not charged for any costs or hidden fees associated with the return of his order.

Return of products
We are entitled to delay your refund until we have received back the goods you withdraw from the purchase, in the same good condition in which you received them. In case of withdrawal in accordance with the above, it is clarified that any products that you have purchased with a discount due to the purchase of the product from which you are withdrawing, you must return them together with the basic product from which you are withdrawing from the purchase, otherwise the withdrawal is considered as not exercised by you and therefore no obligation is created for us. Any product that you received for free as part of a gift or bundle must be returned together with the basic product. You acknowledge and agree that it is your responsibility for any reduction in the value of the products you return, which (reduction) occurs as a result of the management of said products on your part other than that which is necessary to establish the nature and properties of the products. Basically you can try the products in order to figure if the fitting is satisfactory, but the products must be returned in the condition you received them. However, it is clarified that in order to get your money back in the case of withdrawal, the product must be in the perfect condition received without damage and complete, in its original packaging and accompanied by all relevant documents. All clothes, underwear and accessories that are returned must be in excellent condition, not washed in any way and have the special hang tag that includes the item’s barcode. Otherwise, returns will NOT be accepted.

Briefs may be returned to their original condition without their tags removed. Swimwear can only be returned if the protective hygiene plastic has not been removed. In case of obvious use of the product, the company may refuse its return.

Also, the returned product must be accompanied by all the necessary documents you received upon receipt, otherwise will not receive them as long as you agree that the right of withdrawal has not been legally exercised and in accordance with the terms herein.


In the case of product replacement because of wrong size selection, defects, change of mind etc you have 15 calendar days from the day you receive the product to request its return. Replacing a products, unless its defect, is not possible and you would have to return it and place another order. You can return the products using the DHL return label found inside your package for EU. If you have lost your return label, please contact us at For Greece, you can call directly ELTA courier and request to send your products to our return address. Its in the responsibility of the customer to package the products adequately to prevent any damage during their return to us. The process of returning the product is very simple:

For EU

  1. Inside the box in which your order was shipped you will find a prepaid DHL return label. Call your local DHL to organize an appointment for the courier to pick-up your order.
  2. Place the items you wish to return in the box – make sure there are no missing hangtags, labels etc. that came with the product. Be sure to fill-in the return form printed behind your receipt. That will help us process your return more quickly. Deliver your return to the courier. We will not accept any returns of products with missing hangtags, labels etc.
  3. Once we receive your return, we will do a quick quality control. If everything is done correctly, we will return your money within 10 days of the receipt of the return.

If something is wrong we will contact you directly. It is noted that returns for items purchased during special sales period, flash sales, Black Friday etc can be returned and the return process is the same. However we cannot “save” items in the discounted price so you can receive them later. At any point the current price displayed in our website is the price you can purchase any product.

In addition, regarding the return procedure, you can consult the special form (return form) that you will find in the package you received.

It is expressly agreed that the return of the products takes place as long as the product is returned to our Company in the same good condition that you originally received it. It is also noted that it is the customer’s responsibility to package the product properly when returning it. Our company does not accept products that are dirty, damaged or not accompanied by all the documents you received from us.

Case of return on discounted products
In the event that you purchased a product during a sales period or as part of an offer that is not valid at the time of the return, the following applies:

  1. In case of a refund request, the amount indicated on the receipt received by the customer (and in accordance with the previous paragraphs) is returned.
  2. In the event of a credit request to the customer’s account, the amount indicated on the receipt received by the customer is credited.
  3. The money returned will be credited via the means used to pay for your order, to your debit/credit card or your PayPal account.

Example 1:

A customer bought an 80€ product in a sales period, with an average discount of 20%. That is, instead of €100, he paid €80. He chooses to return the product after the end of the sales period, when the product will have returned to its original price of €100. In any case, the amount that will be returned to the customer is €80, that is, the amount that is written on the receipt with which he received it.

Example 2:

A customer bought a €100 product in a pre-sales period. He chooses to return it in a 20% off sales period. In any case, the amount that will be refunded or credited to his account is €100 and not the price within the discounts of €80.

Every scenario is valid for the date that the package is received and not when it is sent.

That is true for either our side or yours. For example the 15 days to return a product begin counting from the day you receive it. Every return is free of charge and does not have any hidden fees. As mentioned above, we need a maximum of 10 days to process your return. So you will have to wait 10 days to see the money on your account.

Responsibilities – Obligations of the Parties

Responsibility of Users of the Website and Consumers of the Online Store.

Sole Responsibility of User/Consumer.

You are solely and exclusively responsible for the legal use of the Website and Online Store and you are obliged to refrain from any illegal act and abusive behavior as well as from the adoption of illegal and unfair competition practices. Participation as a member is only possible for natural persons with full legal capacity. Minors (people under the age of 18) are excluded from becoming a Member. If you are under 18 years of age, please make your purchases with the consent or presence of your parents or guardians. You are solely responsible for the legality and correctness of the information, data and information you provide to, which the Company has no responsibility or obligation to check, unless it is required to do so after a complaint or by law.

Prohibited Uses

It is prohibited to use the website and online store to send in any way, publish, transmit any content that is illegal, threatening, offensive, defamatory, immoral, vulgar, obscene, promotes or expresses racial, ethnic or other discrimination, may cause damage to third parties in any way. Any action or omission by you that (a) infringes any patent, trademark, trade secret, copyright or other proprietary right of or any third party, (b) contains viruses or other software that may cause disruption, is prohibited; damage, destroy or interfere with the operation of any software or cause damage to the reputation and reputation of the Company and Affiliated Companies and/or other users/Members/consumers, or may violate any personal or other data of users/members/consumers of this Website / Online Store.

In addition, it is prohibited:

(a) Any access or attempted access to information and data (including personal data) that is trafficked through the Website and for which you have no authorization or authority to use.
(b) Accessing our Online Store for the purpose of creating or producing a product or service that competes with our own products/services.
(c) Facilitating in any way and by any means third parties to gain access to the Data granted to by its Members.
(d) Any form of Software piracy, hacking and/or interception, copying, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work of data (including personal data) and information, including and of the content and material (photos, graphics, texts, etc.) of the Website.

Responsibility of Users of the Website and Consumers of the Online Store.

Liability of for defects, loss.

Luna Splendida is liable for any damage caused by a defect in its product. has towards you all the obligations provided for in the Civil Code for the seller. In particular, in the event of a defect in the product we sell to you, you may (a) request that it be repaired at no charge to you, unless this is impossible or requires disproportionate costs, or (b) replace it with another, or (c) withdraw by following the procedure found in Section 5.

The above obligations of our Company cease in the event that the defect has been caused by you, or the product being returned has dirt, wear, abrasions, creases and generally creates the impression that it has been used beyond what is necessary to establish its suitability , or in a narrow or broad sense of force majeure. In any case, the products must be accompanied by the necessary legalization documents and receipts. For damages that are reasonably considered to be a manufacturing defect of the product, there is a margin of three (3) months to exercise your above rights. For damages that cannot be proven to be a manufacturing fault, then you have the possibility to exercise your above rights within thirty (30) calendar days. This period starts from the day after receipt and in any case within that period you must have returned the product to us.

In case we have executed your order incorrectly (wrong product, number, etc.), you must inform us immediately at the following contact details: Telephone: +30 210 285 0790 or Email:

We further inform you that the risk of loss or damage to the products rests with until you or a third party designated by you as competent to receive the products on your behalf (other than the courier) has obtained physical possession of the goods, in which case that risk is transferred to you. However, the risk is transferred to you from the delivery of your purchased products to the carrier if the courier has been instructed by you to carry the goods and such an option was not offered by, subject to your rights against the courier .

Limitation of Guarantees – Liability

Luna Splendida always acts in good faith and within the framework of what the law and these General Terms provide. Accordingly, it has taken and continues to take all the necessary technical or other measures and make every possible effort in order for (a) the website and the online store to operate continuously and properly without problems, interruptions, delays, errors or mistakes, (b) the data/information granted and transmitted through this website on the one hand not to be altered and on the other hand to be protected by creating backup copies, since the security systems of this website are subject to limitations, (c) the technology used by itself or the servers (Servers) through which our online store is made available to Users do not contain viruses or other harmful components or software programs, however DOES NOT PROVIDE RELATED WARRANTIES for all of the above and is not obliged to compensate you, in case suffer any loss for the above reasons.

In addition, provides no guarantee (a) for the suitability, effectiveness, adequacy of its products in relation to the purpose for which you intend them and (b) for the correct and proper execution of the transactional obligations of the other Users of the website and its services. makes reasonable efforts to maintain and make its content available. Nevertheless, users accept that has the right to modify and/or temporarily or permanently interrupt all or part of the website with and/or without notice to users, since availability may be affected by users’ equipment, from other communication networks, from the large number of people trying to use the website at the same time or from other causes. Therefore, bears no responsibility for any kind of damage (positive, consequential, negligent, intra-contractual or otherwise) arising from the inability of users to access it, the suspension of all or parts thereof, the delay, non-delivery, interruption or poor quality of receiving its services or loss of their content, the existence of any kind of errors. is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and/or services and/or information available through it.

In addition to what is expressly defined herein, bears no civil, criminal, or other liability towards you and/or any third party who derives rights from you, in the event that any of the above, during the use of the services and/or of the products of this online store suffer direct, indirect, collateral, collateral financial or other damage, lost profits, due to: (a) errors, omissions, technical glitches, damage or malfunctions of the telecommunications networks, the Internet, the website, of the Internet Service Providers, (b) permanent or temporary shutdown of the website or some of its services and/or interruption of the provision of certain products through the online store, (c) events, situations, actions, acts and/or omissions of lunasplendida. com or third parties including other Users for whom does not provide guarantees and bears no obligation in accordance with the herein, (c) information and other content that may be published and shared by third parties. reserves the right to deliver the products in cases of force majeure. reserves the right at any time to temporarily or permanently stop the operation of all or part of it for maintenance or upgrade purposes or for any reason.

The Website may include links to other websites. should in no way be considered to endorse or accept the content or services of other websites that may be connected through links and expressly disclaims any responsibility for any content, privacy policy, quality of content and services. In addition, bears no responsibility for any unavailability of these websites, their policy for the protection of your personal data, the quality and completeness of their information and services. is only liable for fraud and gross negligence, in case of damage to you from information or services provided by through the website. has the right to temporarily or permanently block any member at any time and without stating the reasons, i.e. to cancel/delete/block access and/or membership (temporarily and/or permanently) without raising claims against It is understood that such member is prohibited from becoming a member of again with the same or different details unless expressly consents to this. To this end, the member consents to keeping his personal information in its system in order to be able to identify any subsequent attempt to register him. The above applies in particular (but not exclusively) in the event of a violation of the terms of use by the member, which in their entirety are recognized and acknowledged by the member as essential, in the event of a request from any Authority, Court, in the event of a complaint by a third party beneficiary of rights against the member. reserves the right at any time, without reason and free of charge, to interrupt or stop the provision of its services and/or its operation permanently or temporarily without being under any obligation to inform the members beforehand. is only liable for direct damages, which arise due to willful intent or gross negligence on the part of Without prejudice to mandatory provisions, the liability of for direct damage due to slight negligence regardless of legal reason is expressly excluded. The liability of for indirect or consequential damages – regardless of reason – is fully and expressly excluded.

All the content of the web pages of this website, including images, graphics, photographs, designs, texts, services and products provided are the intellectual property of Luna Splendida and are protected under the relevant provisions of Greek law, European law and international conventions and treaties .

Any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, part or all of the content of the website for any purpose, other than strictly personal use, is prohibited, unless Luna Splendida gives written permission her consent.

The names, images, logos and distinctive features representing Luna Splendida and/or its online store and/or third parties contracted with them as well as their products or services are the exclusive trademarks and distinctive features of Luna Splendida and/or of

In any case, their appearance and display on the website should in no way be taken as a transfer or assignment of a license or right to use them.

The management and protection of your personal data is governed by the terms of the Personal Data Protection Policy and the Cookies Policy and the relevant provisions of both Greek and Community and international law regarding the protection of the individual from the processing of personal data, as well as the Decisions of the Personal Data Protection Authority.

For your information about your personal data, the processing they receive from and its purposes, the recipients of this and other relevant information regarding their protection and security, please proceed to the relevant personal data link, in order to read and accept these relevant terms.


Customer Identification recognizes the importance of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential. The security of the Online Store is achieved by the following methods: The codes used for your identification are two: the Login Code (e-mail or username) and the Personal Secret Security Code (password), which each time you enter them, they provide you with absolute security access to your personal information.

Ensuring Privacy

User connection to it is secure because it uses SSL (Secure Socket Layer) technology with AES-2048 bit encryption. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security control between the data and the Server is based on the unique key code, ensuring the integrity of the communication. The SSL (Secure Sockets Layer) protocol is today the global standard on the Internet for certifying websites to web users and for encrypting data between web users and web servers. The browsers Google Chrome, Mozilla Firefox, Internet Explorer, Opera, Safari support the SSL protocol and it is recommended to use them to connect to the Luna Splendida website.

Confidentiality of Transactions

Privacy is taken for granted. The same basic principles that govern traditional transactions also apply in the case of e-commerce. All information transmitted by the user/member to is confidential and has taken all the necessary measures so that it is used only to the extent that this is deemed necessary in the context of the services provided. Some of the measures taken are the following: (a) Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests. (b) does not disclose the details of customers and their transactions, unless it has a written authorization from you or is required by a court order or decision of another public authority. (c) In the event that uses third parties to support its systems, it takes care to ensure privacy. For your own safety, you should also treat all information provided through the service as confidential and not disclose it to any third party.



These General Terms constitute the final and only terms in force regarding the provision of the Service by the Company to the User.supersede any previous terms, previous contracts and arrangements, written or oral, between the Company and the User regarding the use of the Service .


No delay, negligence or tolerance of the Company in enforcing the observance of any present condition by the User, does not constitute a waiver nor does it impair any of its present rights. If any of the present conditions were to be deemed by any competent Court of the Authority to be invalid and consequently unenforceable, this condition will not invalidate the rest of the present conditions, which will remain in full force.


In the event that any part of the present is declared or determined by a court decision to be invalid, this invalidity will not affect the validity of the remaining part of the present, which will remain in force as if these General Terms had been executed with the invalid part deleted. The Company will endeavor to replace any invalid term, with a new valid term, the effect of which will be the closest equivalent to the voided one.


You can also contact the Customer Service Department of SUN PRINCESS IKE, responsible for the management of from a landline at +30 210 285 0790 from Monday to Friday 7:00-14:00 (CET) or send an email to mentioning your name and order code.


Any dispute between the contracting parties regarding the application, interpretation, invalidity of the terms of the contract, the existence or non-existence of rights and obligations of the contracting parties by contract or tort, is interpreted in accordance with Greek laws and is subject to the exclusive jurisdiction of the substantively competent courts of of the city of Athens, to whose jurisdiction the parties voluntarily submit from today. Alternatively, the solution of out-of-court settlement through the European Alternative Dispute Resolution Body is proposed. In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) process throughout the European Union is now provided for. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform HED) available at