The website www.lunasplendida.com is the business to business “Website” and the “Online Store” created for the exhibition and distribution of products (underwear, clothing, and accessories) via the Internet, which belongs to the Greek Underwear Trading Private Company under the name “Sun Princess IKE”, which is located at 4 Salaminos Street, 14123, Lykovrysi (Tax Identification Number: 800835773 / Tax Office of Maroussi) (hereinafter “Luna Splendida” or “Company”).
Website/Online Store Services
2. DELIVERY OF PRODUCTS
Method and time of delivery
, Dates and times of delivery: The days of delivery of our products are from Monday to Friday from 7.00 am to 16.00 (CET). For Greece we use Speedex and ELTA Courier. FOr the rest of EU we use DHL.
Our Company makes every effort for the timely and appropriate delivery of your products, however we reserve the right that the delivery of your product(s) may be delayed in the event of a force majeure event such as indicative extreme weather events, strikes , or any other event outside our sphere of influence and control which may affect the transport and delivery of your order. In the above case, we will contact you to inform you of a possible delay in the delivery time of the product you have ordered. In the event that the increased delivery time does not satisfy you, you have the right to cancel the order in part or in its entirety and to refund any money you have paid. In case of delay, you can contact our Company at +30 210 285 0790 or at email@example.com, where you can declare your withdrawal of the whole order or part of it.
3. SHIPPING COSTS
Shipments within Greece do not incur shipping costs, they are FREE. Shipments within the EU cost 8,90€ for orders below 100€ and free for orders above 100€. The courier company we work with is ELTA Courier and Speedex for Greece, and DHL for EU.
4. METHODS OF PAYMENT
Conditions for exercising the right
You have a period of fifteen (15) days to return the purchase you may have made through our online store, without stating the reasons or providing us with any explanation (unnecessary withdrawal). The right of withdrawal is exercised when you want to return the product you bought from our online store, and get your money back.
The above period of fifteen (15) calendar days for the exercise of the right of withdrawal of article 5.1, starts from the day after the day that you or a person you may indicate to us as responsible for receiving your products (other than the courier) take physical possession of the purchased goods. In the event that you have ordered more than one product in one order and which are delivered separately, the deadline for exercising the right of withdrawal in accordance with the above begins from the day after the day on which you or a person you may indicate to us as responsible for receiving the products you (other than the carrier) obtain physical possession of the last good.
In order to exercise the right of withdrawal in Article 5.1 above, you must, before the expiry of the deadline for exercising it in accordance with the above, inform us of any decision to withdraw from the Sales Contract we have concluded, with a clear statement from you (e.g. a letter ) which you will send by email to the contact email of lunasplendida.com ( firstname.lastname@example.org). The use of the form attached with your order is not mandatory. In case of exercising the right of withdrawal in accordance with the above, you must return to us (at the address of SUN PRINCESS IKE stated herein) the product from which you are withdrawing from the purchase immediately. Unless we have agreed to receive it from you in in the event of withdrawal, without undue delay and in any event within fifteen (15) calendar days from the day on which we received notice of your decision to withdraw from the Contract in accordance with the provisions herein.
Obligations of the consumer during withdrawal
In order to comply with the withdrawal period you must send us your declaration of exercise of your right of withdrawal before the expiry of the withdrawal period in accordance with the provisions herein. The declaration of exercise is done by either directly communicating with us or by using the return label included in your package. It is expressly agreed that your notification of the exercise of the right of withdrawal is deemed to have reached us on the next business day after sending us the Notice of Withdrawal (email/call/use of return label) in accordance with the provisions herein.
In case of exercising the right of withdrawal in accordance with the above, you must return to us (at the address of SUN PRINCESS IKE stated herein) the product from which you are withdrawing from the purchase immediately – unless we have agreed to receive it from you in in the event of withdrawal, without undue delay and in any event within fifteen (15) calendar days from the day on which we received notice of your decision to withdraw from the Contract in accordance with the provisions herein. The deadline is considered to have been met if you send back the goods before the end of the 15 day period.
The returns for EU are free of charge by using the return label included in your package or by calling the courier directly to schedule a pickup appointment.
- You can choose a full refund of your money.
- You can choose a store credit.
- If you want to change the size you must proceed with the return of your previous order and make a new one with the different size.
The products must always be returned by the means described in this page, specifically for Greece, returns are handled by ELTA Courier and in the rest of EU by DHL. Otherwise, you bear the cost of returning the products. So please be careful to follow the process of returns in accordance to the terms as described here and in the returns form.
Luna Splendida’s obligations
If you withdraw from any of your purchases as set forth herein, we will refund all money received from you, excluding any additional costs due to your choice to use other delivery methods than the delivery method we offer subject to of those expressly defined below. The refund will be made immediately, without culpable delay and in any case no later than within ten (10) days from the date lunasplendida.com receives the products you returned in accordance with the above and subject to the provisions of the article 5.5. The return of the money will be processed by the means used to pay for your order. If you used your debit/credit card, then we will refund the money to your card. If you used PayPal then we will credit the full amount via PayPal. The customer is not charged for any costs or hidden fees associated with the return of his order.
Return of products
We are entitled to delay your refund until we have received back the goods you withdraw from the purchase, in the same good condition in which you received them. In case of withdrawal in accordance with the above, it is clarified that any products that you have purchased with a discount due to the purchase of the product from which you are withdrawing, you must return them together with the basic product from which you are withdrawing from the purchase, otherwise the withdrawal is considered as not exercised by you and therefore no obligation is created for us. Any product that you received for free as part of a gift or bundle must be returned together with the basic product. You acknowledge and agree that it is your responsibility for any reduction in the value of the products you return, which (reduction) occurs as a result of the management of said products on your part other than that which is necessary to establish the nature and properties of the products. Basically you can try the products in order to figure if the fitting is satisfactory, but the products must be returned in the condition you received them. However, it is clarified that in order to get your money back in the case of withdrawal, the product must be in the perfect condition received without damage and complete, in its original packaging and accompanied by all relevant documents. All clothes, underwear and accessories that are returned must be in excellent condition, not washed in any way and have the special hang tag that includes the item’s barcode. Otherwise, returns will NOT be accepted.
Briefs may be returned to their original condition without their tags removed. Swimwear can only be returned if the protective hygiene plastic has not been removed. In case of obvious use of the product, the company may refuse its return.
Also, the returned product must be accompanied by all the necessary documents you received upon receipt, otherwise lunasplendida.com will not receive them as long as you agree that the right of withdrawal has not been legally exercised and in accordance with the terms herein.
6. REPLACEMENT OF PRODUCTS
In the case of product replacement because of wrong size selection, defects, change of mind etc you have 15 calendar days from the day you receive the product to request its return. Replacing a products, unless its defect, is not possible and you would have to return it and place another order. You can return the products using the DHL return label found inside your package for EU. If you have lost your return label, please contact us at email@example.com. For Greece, you can call directly ELTA courier and request to send your products to our return address. Its in the responsibility of the customer to package the products adequately to prevent any damage during their return to us. The process of returning the product is very simple:
- Inside the box in which your order was shipped you will find a prepaid DHL return label. Call your local DHL to organize an appointment for the courier to pick-up your order.
- Place the items you wish to return in the box – make sure there are no missing hangtags, labels etc. that came with the product. Be sure to fill-in the return form printed behind your receipt. That will help us process your return more quickly. Deliver your return to the courier. We will not accept any returns of products with missing hangtags, labels etc.
- Once we receive your return, we will do a quick quality control. If everything is done correctly, we will return your money within 10 days of the receipt of the return.
If something is wrong we will contact you directly. It is noted that returns for items purchased during special sales period, flash sales, Black Friday etc can be returned and the return process is the same. However we cannot “save” items in the discounted price so you can receive them later. At any point the current price displayed in our website is the price you can purchase any product.
In addition, regarding the return procedure, you can consult the special form (return form) that you will find in the package you received.
It is expressly agreed that the return of the products takes place as long as the product is returned to our Company in the same good condition that you originally received it. It is also noted that it is the customer’s responsibility to package the product properly when returning it. Our company does not accept products that are dirty, damaged or not accompanied by all the documents you received from us.
Case of return on discounted products
In the event that you purchased a product during a sales period or as part of an offer that is not valid at the time of the return, the following applies:
- In case of a refund request, the amount indicated on the receipt received by the customer (and in accordance with the previous paragraphs) is returned.
- In the event of a credit request to the customer’s account, the amount indicated on the receipt received by the customer is credited.
- The money returned will be credited via the means used to pay for your order, to your debit/credit card or your PayPal account.
A customer bought an 80€ product in a sales period, with an average discount of 20%. That is, instead of €100, he paid €80. He chooses to return the product after the end of the sales period, when the product will have returned to its original price of €100. In any case, the amount that will be returned to the customer is €80, that is, the amount that is written on the receipt with which he received it.
A customer bought a €100 product in a pre-sales period. He chooses to return it in a 20% off sales period. In any case, the amount that will be refunded or credited to his account is €100 and not the price within the discounts of €80.
Every scenario is valid for the date that the package is received and not when it is sent.
That is true for either our side or yours. For example the 15 days to return a product begin counting from the day you receive it. Every return is free of charge and does not have any hidden fees. As mentioned above, we need a maximum of 10 days to process your return. So you will have to wait 10 days to see the money on your account.
Responsibilities – Obligations of the Parties
Responsibility of Users of the Website and Consumers of the Online Store.
Responsibility of Users of the Website and Consumers of the Online Store.
Liability of lunasplendida.com for defects, loss.
Luna Splendida is liable for any damage caused by a defect in its product. Lunasplendida.com has towards you all the obligations provided for in the Civil Code for the seller. In particular, in the event of a defect in the product we sell to you, you may (a) request that it be repaired at no charge to you, unless this is impossible or requires disproportionate costs, or (b) replace it with another, or (c) withdraw by following the procedure found in Section 5.
The above obligations of our Company cease in the event that the defect has been caused by you, or the product being returned has dirt, wear, abrasions, creases and generally creates the impression that it has been used beyond what is necessary to establish its suitability , or in a narrow or broad sense of force majeure. In any case, the products must be accompanied by the necessary legalization documents and receipts. For damages that are reasonably considered to be a manufacturing defect of the product, there is a margin of three (3) months to exercise your above rights. For damages that cannot be proven to be a manufacturing fault, then you have the possibility to exercise your above rights within thirty (30) calendar days. This period starts from the day after receipt and in any case within that period you must have returned the product to us.
In case we have executed your order incorrectly (wrong product, number, etc.), you must inform us immediately at the following contact details: Telephone: +30 210 285 0790 or Email: firstname.lastname@example.org
We further inform you that the risk of loss or damage to the products rests with lunasplendida.com until you or a third party designated by you as competent to receive the products on your behalf (other than the courier) has obtained physical possession of the goods, in which case that risk is transferred to you. However, the risk is transferred to you from the delivery of your purchased products to the carrier if the courier has been instructed by you to carry the goods and such an option was not offered by lunasplendida.com, subject to your rights against the courier .
Limitation of Guarantees – Liability
Luna Splendida always acts in good faith and within the framework of what the law and these General Terms provide. Accordingly, it has taken and continues to take all the necessary technical or other measures and make every possible effort in order for (a) the website and the online store to operate continuously and properly without problems, interruptions, delays, errors or mistakes, (b) the data/information granted and transmitted through this website on the one hand not to be altered and on the other hand to be protected by creating backup copies, since the security systems of this website are subject to limitations, (c) the technology used by itself or the servers (Servers) through which our online store is made available to Users do not contain viruses or other harmful components or software programs, however lunasplendida.com DOES NOT PROVIDE RELATED WARRANTIES for all of the above and is not obliged to compensate you, in case suffer any loss for the above reasons.
In addition, lunasplendida.com provides no guarantee (a) for the suitability, effectiveness, adequacy of its products in relation to the purpose for which you intend them and (b) for the correct and proper execution of the transactional obligations of the other Users of the website and its services.
lunasplendida.com makes reasonable efforts to maintain and make its content available. Nevertheless, users accept that lunasplendida.com has the right to modify and/or temporarily or permanently interrupt all or part of the website with and/or without notice to users, since availability may be affected by users’ equipment, from other communication networks, from the large number of people trying to use the website at the same time or from other causes. Therefore, lunasplendida.com bears no responsibility for any kind of damage (positive, consequential, negligent, intra-contractual or otherwise) arising from the inability of users to access it, the suspension of all or parts thereof, the delay, non-delivery, interruption or poor quality of receiving its services or loss of their content, the existence of any kind of errors.
lunasplendida.com is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also lunasplendida.com has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and/or services and/or information available through it.
In addition to what is expressly defined herein, lunasplendida.com bears no civil, criminal, or other liability towards you and/or any third party who derives rights from you, in the event that any of the above, during the use of the services and/or of the products of this online store suffer direct, indirect, collateral, collateral financial or other damage, lost profits, due to: (a) errors, omissions, technical glitches, damage or malfunctions of the telecommunications networks, the Internet, the website, of the Internet Service Providers, (b) permanent or temporary shutdown of the website or some of its services and/or interruption of the provision of certain products through the online store, (c) events, situations, actions, acts and/or omissions of lunasplendida. com or third parties including other Users for whom lunasplendida.com does not provide guarantees and bears no obligation in accordance with the herein, (c) information and other content that may be published and shared by third parties.
lunasplendida.com reserves the right to deliver the products in cases of force majeure.
lunasplendida.com reserves the right at any time to temporarily or permanently stop the operation of all or part of it for maintenance or upgrade purposes or for any reason.
lunasplendida.com is only liable for fraud and gross negligence, in case of damage to you from information or services provided by lunasplendida.com through the website.
lunasplendida.com reserves the right at any time, without reason and free of charge, to interrupt or stop the provision of its services and/or its operation permanently or temporarily without being under any obligation to inform the members beforehand. lunasplendida.com is only liable for direct damages, which arise due to willful intent or gross negligence on the part of lunasplendida.com. Without prejudice to mandatory provisions, the liability of lunasplendida.com for direct damage due to slight negligence regardless of legal reason is expressly excluded. The liability of lunasplendida.com for indirect or consequential damages – regardless of reason – is fully and expressly excluded.
INTELLECTUAL PROPERTY RIGHTS
All the content of the web pages of this website, including images, graphics, photographs, designs, texts, services and products provided are the intellectual property of Luna Splendida and are protected under the relevant provisions of Greek law, European law and international conventions and treaties .
Any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, part or all of the content of the website for any purpose, other than strictly personal use, is prohibited, unless Luna Splendida gives written permission her consent.
The names, images, logos and distinctive features representing Luna Splendida and/or its online store and/or third parties contracted with them as well as their products or services are the exclusive trademarks and distinctive features of Luna Splendida and/or of lunasplendida.com.
In any case, their appearance and display on the website www.lunasplendida.com should in no way be taken as a transfer or assignment of a license or right to use them.
PROTECTION OF PERSONAL DATA
The management and protection of your personal data is governed by the terms of the Personal Data Protection Policy and the Cookies Policy and the relevant provisions of both Greek and Community and international law regarding the protection of the individual from the processing of personal data, as well as the Decisions of the Personal Data Protection Authority.
For your information about your personal data, the processing they receive from lunasplendida.com and its purposes, the recipients of this and other relevant information regarding their protection and security, please proceed to the relevant personal data link, in order to read and accept these relevant terms.