Personal Data

Privacy protection

For any question, suggestion or demand regarding your privacy, please do not hesitate to contact us.

At any time you can ask to receive information, deletion or further process of your data according to the GDPR legislation.

INTRODUCTION

We are the Greek privately owned company with the title “Sun Pruncess IKE” with hq in Athens, Salaminos 4, 14123 Lykovrysi. (VAT: EL800835773 / Tax office: Amarousiou) from ow on called “Luna Splendida or “The company”.

The current Privacy Policy has been created on order to inform you about the use by Luna Splendida, of your personal data, the data you provide us, in order for you to know the purpose of their process by us and the process you can follow in order to act on your legal rights.

Therefore the management and security of your personal data is described in this page according to the Greek, European and International law regarding the protection of a person’s data. Any future update regarding your rights and process of your personal data will be subject of this Privacy Policy.

PRIVACY POLICY

WHAT IS PRIVATE DATA

Private Data are any information that regards the subject of the data, therefore, any human that this data is referred to that can be identified. Data like this can be your name, address, birthday, sex, cellphone number, email as well as data of your use of our website, like user name, password and your IP address. According to the General Data Protection Rule.

PURPOSE OF PRIVATE DATA COLLECTION

The personal data that you declare anywhere on the pages and services of the website www.lunasplendida.com are intended exclusively for reasons related to your transactions with us, communication with you, improving the services provided and ensuring the operation of of the corresponding service for which you provide them as well as for statistical purposes and to improve the services provided and may not be used by any third party (with the exception of where provided by the Law for the competent authorities only), without complying with the provisions of Law on the protection of personal data processing, as it applies from time to time. The website lunasplendida.com operates in accordance with the applicable Greek and EU legislation and keeps your personal data securely for as long as you are registered in any service of lunasplendida.com which is deleted after the termination of the business relationship in any way. In particular, member details (Member Account details) are kept on the servers of lunasplendida.com until the customer requests their deletion. In summary, we ONLY ask for as much information as we need for you to enjoy a unique shopping experience: consistent delivery of the products you ordered, secure payment of your order and personalized service based on your needs and preferences.

PRIVATE DATA THAT WE COLLECT

During your visit to our Website and Online Store and in order to a) register as a member of lunasplendida.com and open an Account, b) subscribe to the lunasplendida.com Newsletter Service, c) ensure the possibility of communicating with you so that to inform you both about your orders and about our new products. Also, in order to exercise your rights in accordance with the law and the General Terms of Use, it is possible that you will be asked to declare information concerning you (such as indicative name, surname, e-mail address, product shipping address, date of birth, name, telephone number, credit card details etc.) In particular, lunasplendida.com does not ask you for any of your personal information when browsing our online store. We collect the following information from you, which you voluntarily provide to us for the purpose of registering as a member of lunasplendida.com and creating an Account OR making an order: First name, last name, postal address, gender, date of birth, telephone, email address and password. The necessary information that you must provide us for each purchase of products from our Online Store is your name, a phone usually cellphone or land-line, address (street, city, postal code), billing address and shipping address of the order. In case of payment by credit/debit card lunasplendida.com reserves the right to request your ID number to ensure identity with your credit/debit card details and only in the case of alarming requests. Also, for your subscription to our Company's Newsletter service in order to send you newsletters about our Company and its products/services, any offers, etc., we ask that you provide us with your email address. In order to send you short SMS text messages, as well as messages through various mobile phone applications with newsletters about the Company and its products/services, we ask you to provide us with your mobile phone number.

Luna Splendida and the lunasplendida.com website work with “third parties” to offer additional options and services to you. In detail, these third parties are:

Data collected
Date and time of visit, duration and pages visited, actions such as subscribing to the newsletter or adding to the cart or completing an order, location if given, starting point (from which site you visited us) All your data is stored by Google.
All Google Analytics data.
All Google Analytics data and additionally anonymous connection of personal Facebook account with the account on our website.
Our company uses an email service provider that collects your personal data that is used to identify you. In particular, it collects the name and email in case of subscription to the newsletter. In case of your order, it collects name, surname, address, email, products and order amount. In case of following or opening a link in a newsletter, then the next movements are recorded on our website.

Why we collect them
We collect this data anonymously (that is, we cannot identify you) in order to: Improve our website, see where you find it difficult to navigate or identify our own mistakes. To improve our products, looking at which products you prefer, which categories interest you the most. To have statistics about our promotions. This helps ensure that the company doesn't waste resources on uninteresting ads or uninterested audiences.
This also applies to Google Analytics, which also helps us to only serve you ads that are of interest to you based on the products you've visited. We can personalize, always anonymously, our promotions so that, for example, instead of seeing a general advertisement that may be annoying, you see an advertisement for a product you have added to your cart.
That also applies to Google Adwords, In addition the connection between your Facebook account and the lunasplendida.com website helps you to complete your purchases very quickly since you connect with your account on your favorite Social Media.
We collect this data so that we can measure the effectiveness of the newsletters we send (such as how many opened the newsletter, how many clicked on a link, how many bought). The data we collect identifies you as a user. For this reason and we give the highest priority in cooperation with the Sendinblue company so that this data is safe. In any case, you can unsubscribe from the list of newsletter recipients using the link at the bottom of each email.

To delete yourself from the above services, it is usually enough to clear the cookies from your computer. If you wish to completely delete any data that our company holds about you, please write us an email at help@lunasplendida.gr.

DATA RECIPIENTS AND PURPOSE OF TRANSMISSION

We may pass on your personal information to our agents and/or subcontractors for the purpose of supporting, promoting and executing your business relationship with us, but always under conditions that fully ensure that your personal information is not processed in any illegal way, i.e. other than the purpose of transmission in accordance with the above. For example, we reserve the right, for the above purposes, to transfer your personal data to the transport companies mentioned in the Terms of Use and on our website for sending you the products you have purchased from our online store, to credit/debit card providers cards for the processing of a payment on your behalf as a result of your purchase from our Online Store, to third parties – natural or legal persons – who may provide on our behalf promotion and marketing services of both our business and our products or services, or to our third-party partners who provide us with technical services, such as indicative hosting and technical support services. We inform you that the above categories of recipients of your personal data are processors on our behalf and therefore as such do not process any of your data beyond the above transmission purposes.

In any case, lunasplendida.com employees who have access to your personal data are specific and unauthorized access to your personal data is prohibited. Every reasonable measure to secure your data has been taken.

lunasplendida.com will not make available for sale or otherwise transmit or disclose personal information of visitors/users of its website to third parties, with the exception of the application of relevant legal dictates and only to the competent authorities.

The data kept in the file may be communicated to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable legislative provisions. In addition, in the event of a legal order, official order or official preliminary examination, lunasplendida.com has the right without exception to make the relevant data available to the respective service.

USER CONSENT

By carrying out any of your transactions and using any of our Services in accordance with the lunasplendida.com Terms of Use, you consent to this Privacy Policy and in particular:

Account Entry: If you enter your bank account information into your Member Account, then you agree that lunasplendida.com will use that information for all possible fee refunds to you, in the event that you exercise your right of withdrawal in accordance with the provisions of the Terms of Use and the Law.

Use for advertising purposes: You agree that lunasplendida.com will process and use your personal data for marketing actions, such as e.g. sending emails with general information or advertising (newsletters) regarding its products and services. If you so desire, lunasplendida.com will waive the use of personal data for advertising purposes, provided however that you follow the procedures for deletion from the list of registered members who receive our newsletters that we provide to you. The member can at any time send a relevant email to help@lunasplendida.gr or set the newsletter sending function accordingly in his member account or delete by following the procedures defined in each informative type of email he receives from us.

Processing in relation to fraudulent acts: You agree that in the event of reasonable evidence and if the specific circumstance requires it, lunasplendida.com will have the right to collect, process and use those data, which are necessary for the disclosure, as well as the stopping offers created with fraudulent intent as well as the details of any other illegal or non-conventional use of lunasplendida.com.

Transfer in case of legal order / Transfer to services in the absence of a legal order: As the transfer of data is not permitted by law, you consent to the transfer of your personal data to law enforcement and supervisory authorities for the necessary protection against risks to state and public security as well as prosecution of criminal acts.

TRANSFER AND STORAGE OF PERSONAL DATA

Your data is transferred with 2048-bit SSL encryption. The safe transfer of your personal data is guaranteed by Cloudflare with a guarantee of up to €10,000 in case of interception of your data and material damage.
lunasplendida.com does not store or control credit card data. After choosing to pay by debit/credit card, your data is securely transferred to Stripe which processes the data in order to validate the payment.

RIGHTS OF UPDATE, DELETION OF PRIVATE DATA

You have, within the framework of the legislation on the privacy of telecommunications and the protection of your personal data, the rights of information and objection provided for in articles 11 to 13 of the law. 2472/1997.

In any case, you have the right to access and object (including rectification) regarding any held personal data concerning you that is processed by us in accordance with this Policy. For this purpose, any request should be addressed in writing to lunasplendida.com at the email: help@lunasplendida.gr.