SHIPPING

We offer fast 2 day express delivery via DHL Express to most European destinations. The cost is 8,90€ for orders below 100€ and free for orders above 100€. We ship your order within 1 business day and its delivered to you within 2 business days. For certain locations, such as islands and remote locations, an additional 1-2 days may be required. The above timings are not valid in case of national holidays, emergencies, or any other situation of force majeure that could impact the time of delivery.

We currently ship orders to the following destinations of Europe:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

RETURNS

Returns are free and can be done up to 14 calendar days from the date or delivery. Shipping costs are also free for their return to Luna Splendida. The products must be returned in their entirety, excluding the possibility of returning only certain parts or components of these products (even in the case of sets); - the Returned Products must not have been used, worn (except for the same ways allowed in a fitting room in a point of sale), washed, dirtied or damaged and must not show signs of use; Returned Products must be returned packaged exactly as they were shipped, complete with all tags and labels. For example, products must be returned in their packaging, complete with cardboard and so on;
1) When you are ready to return your product, place the return form on the package and call your local DHL to arrange for a pickup time.
2) Properly package the goods and use the return label provided with your order.
3) If you have lost the return label, please arrange with your local DHL customer service in order for the driver to have a label ready for you. Address the label on: Sun Princess IKE, Salaminos Str. 4, 14123, Athens-Greece and use our DHL account number 969788935 specifing that the cost of shipping is charged on the consignee.

PAYMENT METHODS

Payment with credit/debit card

Pay using any Visa, Mastercard, Maestro, American Express or Diners credit or debit card. All card payments are processed through Stripe, one of the most secure and trustworthy payment providers in the world. Your data are encrypted using TLS 1.2 and AES-256 encryption protocol. Encryption is a way of sending data securely until it reaches its designated receiver who is able to decrypt it using the appropriate digital key.

Save your card for future purchases. If you opt to save your card for future purchases, your card information is stored on the secure servers of Stripe. No private or sensitive data is stored on Luna Splendida servers, in order to ensure the maximum security of your private data.

Payment with PayPal

You can pay using your PayPal account or your credit or debit card through the security offered by one of the most popular payment facilitators PayPal.

Please read carefully our Terms & Conditions as well as our Privacy Policy.