{"id":126986,"date":"2022-05-24T18:00:53","date_gmt":"2022-05-24T15:00:53","guid":{"rendered":"https:\/\/www.lunasplendida.com\/frequently-asked-questions\/"},"modified":"2025-10-17T15:42:08","modified_gmt":"2025-10-17T12:42:08","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.lunasplendida.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\t\t
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ORDERS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the available payment options?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Pay on delivery (available in Greece)<\/strong>
Pay on delivery is available only to Greece. When the courier comes to your premises to deliver your products, you pay cash for the value of your order.<\/p>\n

Payment with credit \/ debit card.<\/strong>
You can pay with your prepaid, credit or debit cards. By choosing this method you will enter the secure environment of the Stripe payments platform.
You can pay by any of the following cards, Visa, Mastercard, Maestro, American Express and Diners.<\/p>\n

Payment with PayPal.<\/strong>
Payments with PayPal are processed through the safe payment terms imposed by the company.<\/p>\n

Payment by Klarna (up to 3 interest-free instalments)
<\/b>Klarna is a payment method that combines the convenience of a credit card (interest-free instalments) without fees and interest rates. <\/span>With Klarna you save both time and money and you can make your purchases, paying in 3 instalments without interest. This makes shopping easier, especially for high value products etc. But this is not limiting, as payment via Klarna is available for purchases from \u20ac35 to \u20ac1,000. With the market becoming fully liberalised, e.g. for the purchase of goods for a total of \u20ac 1,000 or less.<\/span>you pay the first of the 3 instalments and in 30 days the next one. <\/span>The first time you use Klarna, you will be asked to complete the registration process.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI would like to cancel my order. What is the procedure?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Before confirming your order, you have the ability to technically go “back to cart” and remove any products that you do not wish to purchase by pushing the remove (X) button.<\/p>\n

If the order has been completed but the product has not yet been shipped, you can cancel your order by sending an email to help@lunasplendida.gr.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I change my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Technically, while browsing the site, before completing the order you can add or remove from your cart as many products as you want (or don’t want) by clicking on the “Add to Cart” button from the page of each product or “return to cart” and then “remove” respectively.
After completing the order but before receiving it, you can change your order by sending an email to help@lunasplendida.gr<\/a> or by calling 210 285 0790<\/a>, Monday to Friday 09:00-15:00.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I add a coupon on my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

There are 2 ways to add a coupon on your order. The first is from the cart page<\/a><\/span> by clicking on \u201cClick here to add your code\u201d located just below the cart summary, adding the coupon code and pressing the \u201cAPPLY COUPON\u201d button. The second way of adding a coupon is on the checkout page. There, at the top, you will have to click on the “Have a coupon? CLICK HERE TO ENTER YOUR CODE” block. By adding the coupon code and hitting the “APPLY” button, the coupon is added to your order.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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MY ACCOUNT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy should I create an account on lunasplendida.com?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Completing a purchase on Luna Splendida does not require an account. However, creating an account is very easy and provides you with the following advantages:
\u2022 You can see the status of your order and your purchase history.
\u2022 Add products to your favorites list.
\u2022 Much faster checkout process as you can save your addresses for future purchases.
\u2022 You will be among the first to learn about new Luna Splendida products.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I change my personal data?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Through the “My Account” page, you can change your billing and shipping addresses, name, email, and password.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI forgot my account password.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you have forgotten your password you can recover it using your email<\/span>.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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SHIPMENTS-RETURNS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will I receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our product delivery days are Monday to Friday from 9:00 am to 4:00 pm.
Subject to what is expressly set out in the Terms of Use and Transactions, if your order is completed by 12:30 pm Monday to Friday, the products are delivered:<\/p>\n

In Greece:<\/strong><\/p>\n